TEJVAYA CLIENT CARE
Shipping & exchange policy
Last updated: 23 October 2026
Shipping
Shipping is complimentary for enabled destinations. International delivery estimates exclude customs delays. The recipient may be responsible for destination duties, taxes, brokerage or clearance charges. Tracking information appears in your account and is emailed when the order ships.
Exchange only — no returns
Products cannot be returned. An exchange may be requested only when the customer has a complete, continuous unboxing video showing the sealed parcel, shipping label, opening process and product condition. The product must be unused, with original tags and packaging. Altered, customised and made-to-order products are not exchangeable unless defective, damaged or incorrectly supplied.
Damaged or incorrect items
Contact us promptly with the order number, complete unboxing video and clear photographs. After verification, an eligible exchange or replacement will be arranged. A refund is considered only where required by applicable law or when an approved replacement cannot be supplied.
Exchange review
Exchange requests are reviewed after the unboxing video and product are inspected. Approval depends on product condition, availability and compliance with this policy.
Support
Request an eligible exchange from your account, raise an order complaint, or contact contact@ifashionistacorporation.com / +91 77779 59656.